Payment Terms

Effective Date: August 2026

These Payment Terms comply with German financial supervision laws and EU online transaction regulations, governing all payment methods, transaction security, order verification, invoicing, and dispute handling for orders on www.veraliae.shop.

Accepted Payment Methods

We support secure mainstream European payment methods including credit cards, debit cards, and authorized EU third-party payment channels. All payment transactions are processed through encrypted SSL secure gateways. Veraliae will not store or obtain customers’ complete card information or private payment credentials.

Order Payment Rules

All store orders require full online payment at checkout. Cash on delivery, offline bank transfer, and installment payment are not supported by default. Orders are officially confirmed and enter processing only after full payment is successfully received. Unpaid pending orders will be automatically cancelled after system timeout to prevent inventory occupation.

Currency & Tax Specification

All product prices displayed on the website are denominated in Euro (EUR), including statutory German VAT. No hidden fees, handling charges, or additional surcharges will be added during checkout. The final amount displayed on the checkout page is the total payable amount for your order.

Payment Security & Anti-Fraud Verification

We adopt industry-standard encryption technology and anti-fraud monitoring systems to protect transaction security. For orders with abnormal risks including unusual payment IP addresses, frequent order placement, or abnormal transaction amounts, we reserve the right to conduct identity verification and order review. Risky orders may be suspended or cancelled to prevent fraud, with timely email notifications sent to customers.

Refund Execution Rules

All full or partial refunds will be returned via the original payment channel. Refund arrival time depends on the processing cycle of banks or payment service providers, generally ranging from 3 to 10 working days. We are not responsible for fund delays caused by financial institution processing rules.

Electronic Invoice Application

Customers requiring commercial invoices may submit an application via hello@veraliae.shop within 7 working days after order completion, providing complete invoice details. We will issue and send official electronic invoices free of charge in compliance with German tax regulations.

Payment Dispute Handling

If you encounter payment abnormalities including successful payment but unpaid order status, repeated deductions, or incorrect deduction amounts, please contact our customer service immediately with payment screenshots and transaction records. We will verify and resolve all valid payment disputes within 3 working days.

Legal Compliance Statement: All policies are formulated in accordance with German Federal Law and EU e-commerce regulations. If individual clauses conflict with mandatory legal provisions, statutory laws shall prevail. For policy inquiries, contact Veraliae official support: hello@veraliae.shop.